When you order from us, we promise to give you our best effort. But humans do make mistakes and we accept that some clients may want their money back. To rectify any potential problems and continue to provide the best service to our clients, we offer a refund policy. We detail our policy below, and outline the primary points you should understand:

Order Cancelation & Refund Policy

If you have ordered our service and paid for it already, but do not want to continue with it, you can cancel the order. To do so, you must submit an order cancellation within 12 hours of ordering the service. We will issues a refund for your order within the 96 hours through the same payment method you previously ordered and paid with. Our cancellation and refund policy does not apply if you cancel the order after 12 hours. The same policy applies to canceling an on-going project. We do not offer postponements on ordered services or service switching (exchanging your current order for another service) while we have already begun working on a project. In sum, any order cancellation or service switch must be completed within 12 hours of your order.

Conditions for your monthly refund

• You ask for your refund within 30 days of your first payment date.
• You give our team the website access we need to complete our technical work.
• Your account is in good standing and has not broken our terms of service.

Order Revision Policy

If we deliver a project to you and you deem that it is not as described, or the delivery does not meet the deadline you previously communicated, you can ask for a revision or refund. If a service or deliverable becomes obsolete for any technical reasons (such as a Google update), we will hold the project and offer you other equivalent services. In either case, we will perform the necessary revisions to satisfy your project and deliver it within a reasonable amount of time, depending on the level of work required. We are also happy to postpone or keep the revised or other equivalent service project on hold until you wish for it to be completed.

4 Simple Steps to Get Your Refund

Need to stop your subscription and claim your cash back? We make the process fast and hassle-free without long arguments.

• Step 1: Send an email to our United States support team with your billing details.
• Step 2: Tell us briefly why the campaign did not match your expectations.
• Step 3: Our billing team reviews your account within two business days.
• Step 4: Your approved refund returns to your original credit card or bank account within 5 to 10 business days.

Exceptions and Costs We Cannot Refund

Did you spend money on external ad networks or specialized software tools? Some expenses leave our hands immediately and go directly to third-party vendors. We cannot return funds spent on these outside services.

• Direct advertising funds paid to Google, Meta, or Bing.
• Website domain registrations, external hosting fees, or paid software licenses.
• Monthly retainer work completed past your initial 30-day window.

Questions About Your Money? Contact Us

Do you have a question about an charge on your billing statement? We are here to help you get quick answers. Reach out to our United States customer team by phone or email, and we will solve your billing issue right away.